Comments From Our Customers:

"Thanks, Stuart. You are truly a stand-up business person and we appreciate your concern and dedication to exceptional customer service. In today’s world of online purchasing, you always wonder whether you are better off buying locally because you can deal with people face to face. Without a doubt, you stand out over even most of the local retailers as someone we would be glad to do more long distance business with in the future and recommend you to others. You can count on me checking out your store for other things I might need. I’ve also told several people about your customer service, focused on making things right, so I’ll be pointing others your way too. It sure goes to show you that even mistakes can be turned around and sometimes make a customer even more satisfied than possible just getting it right from the beginning. I’ve visited your web site and it is great to see how you follow your dad’s philosophy of satisfying the customer by selling skiing first and products second."

--Mark B., Traverse City, MI

"Perfect, thank you! I'm excited to see them (Fera ski pants) and appreciate all your help. You guys are by far the best customer service of any company I have ever purchased from online! Have a great day."

--Susanne K., Seattle, WA

"Thank you for this e-mail. I must tell you that your service is extraordinary. I hope to do business with you in the future. I wish all companies had such a wonderful sense of customer service."

--Linda G., Lovettsvile, VA

"I would like to make you aware of the WONDERFUL experience I have had with skicenter.com customer service. About one month ago I ordered a new KJUS ski outfit which I had found on skicenter.com to cost significantly less that anywhere else I had looked, My order arrived, and I was completely satisfied, except the ski pants were too small. I called to get advice and was directed to Abbey on my size and color preference (as a larger one in the color I wanted was not available). Abbey suggested (above and beyond the call) that she could call the manufacturer and see if they had my size available. I was delighted! I have skied in my new suit several times now, and I am very pleased with the fit and performance of the outfit. Abbey also signed each order with a personal note, which I thought was great! I would very much like to recognize Abbey's efforts to make a customer (ME) VERY happy. MANY THANKS TO ABBEY and skicenter.com!"

--Neil L., Boston, MA

"Your company's service is top notch and I have already recommended you to friends. I appreciate your understanding of this return and your flexibility in your policy. It speaks volumes of your commitment to the customer."

--Mark H., Portland, OR

"Just want to say THANK YOU for the great ski clothes that I received today. I ordered from Abu Dhabi, UAE 10 days ago and thanks to your partnership with International Checkout, I received the items in plenty of time for my son’s ski trip to Austria next week. A big thank you to Max for talking to me on the phone and helping me decide which jacket and trousers would work best for my son. I could not have done it without you! GREAT SERVICE! Will definitely use your store again for all my future skiing needs!"

--Elizabeth C., Abu Dhabi, UAE

"Just wanted to thank you again for proving that you are the best ski shop!!. I have been shopping at your store since you opened and you have always delivered the best service and had the best merchandise. I recently had a very difficult time with some boots, your staff was extremely helpful and willing to spend as much time as it was going to take to make things right. Brian B. and Tim were especially attentive, and other staff members all chipped in with suggestions to solve my problems.... I walked out with boots that felt great and cannot wait to hit the slopes again. I will continue to recommend your shop to every skier/snowboarder I know. It is obvious that everyone at the Ski Center takes pride in what they do. You should be proud of your staff....... Thanks Again!!!"

--Geoff M., Bethesda, MD

"I would like to thank you, Kirk and everyone at the Ski Center for your continued support of Collin’s snowboarding ambitions. There were times this past season when Kirk came to the rescue. Collin brought in equipment with base and edge damage and under short notice, Kirk would prepare the equipment. It is gratifying to know that we can count on the Ski Center and that you truly have an interest in Collin’s development as a competitive snowboarder. Collin competed in the USASA Mid-Atlantic Regional Series, finishing the season with an overall national ranking of 1st for his age group and the invitation to compete in all five snowboarding disciplines at the National Championships. There he won the Gold Medal National Title for Snowboard Cross, a bronze medal for Slalom and the 2nd Place Overall National Champion Title for the five combined snowboard disciplines (Giant Slalom, Slalom, Halfpipe, Slopestyle and Snowboard Cross). It was a good year and Collin can’t wait for the start of next season."

--Donna R., Chevy Chase, MD

Have something you would like to tell us?

We are are interested in any comments or suggestions. Please contact Stuart, at: stuart@skicenter.com